Return & Exchange
We currently do not offer returns for reasons such as change of mind, dislike of colour/style, or preference. However, if you receive a product that is damaged, defective, or different from what you ordered, we are committed to resolving it fairly.
If your order is damaged in transit, defective, or incorrect, you must report it within 24 hours of delivery by emailing Care@saku.co.in.
Your email must include:
- Order ID
- Clear images showing:
- Full product
- Close-up of damage/defect
- Outer packaging (if damaged)
- Invoice and visible product tags
- Brief description of the issue
Once reviewed and verified by our team, you will be offered an:
- Exchange for the same or alternate item, or
- Store credit (valid for 180 days), depending on stock availability
- A reverse pickup charge of Rs. 100 per return request will be deducted from the store credit
Claims submitted after 24 hours or without full documentation may be declined.
- Online Purchases: Returns must be initiated via email at Care@saku.co.in. Returns for online purchases cannot be processed in-store.
- Offline Purchases: Returns must be processed at the store of purchase. Returns for offline purchases cannot be processed online.
We gladly offer exchanges within 7 days of delivery or in-store purchase, only up-to two times per order.
- Products must be in original condition: unused, unwashed, undamaged, with tags attached and in original packaging
- Invoice and any accompanying accessories must be provided
- Exchanges can be made for:
- A different size
- A different colour or variant
- A different product (equal or higher value, with balance payable if applicable)
- For online orders, initiate an exchange via our Return/Exchange Portal linked in the website footer
- For store purchases, visit the same store to initiate an exchange
- Cross-channel exchanges (online in store or vice versa) are not permitted
- All items sent for exchange will undergo a 2–4 working day quality inspection at our facility.
- Exchanges are processed only after inspection clearance
- If your requested item is out of stock, you will receive a store credit, valid for 180 days.
- Credits must be used on the same channel (online/in-store), are non-transferable, and not redeemable for cash.
There is no exchange or reverse shipment fee. Exchanges are completely free for eligible requests.
We do not offer refunds in cash or to original payment methods. Store credit will only be issued under the following conditions:
- Product received is damaged, defective, or incorrect
- Request has been made in accordance with section 1.1 and approved after internal verification
Store credits will be processed within 3–5 working days of successful inspection.
If your order is:
- Marked as delivered but not received, or
- Delivered with missing items
You must report the issue to Care@saku.co.in within 24 hours of delivery confirmation. Provide your Order ID, a description of the issue, and relevant photos.
Resolutions will be processed within 3–5 working days after verification.
All reports must be emailed to Care@saku.co.in, along with the order ID, product images, and a brief description of the issue.
Claims will be inspected, and eligible refunds or replacements will be processed within 3–5 working days of confirmation.
For assistance, contact us at:
- Email: Care@saku.co.in
- Phone number: +91 9818124060 (Support available Monday to Friday, 10:00 a.m. – 6:00 p.m.)