Shipping policy
`1. Shipping Locations
We currently ship within India only.
2. Shipping Options & Costs
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Standard Shipping (7-8 business days): Free on all orders above ₹999. A ₹50 charge applies to orders below ₹999.
Delivery timelines are estimated and may vary based on location, courier service, and unforeseen circumstances.
3. Order Processing & Dispatch
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Orders are processed within 24-48 hours after verification.
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Dispatch happens within 1-2 working days post-confirmation.
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Orders placed on Sundays or public holidays will be processed the next working day.
4. Order Tracking
You can track your order via:
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A tracking link sent via email & WhatsApp after dispatch.
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The "Track Your Order" page on our website.
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The "My Account" section on our website.
5. Delivery Process
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Our delivery partners will attempt delivery twice before marking the order as undeliverable.
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If you are unavailable during delivery, you can reschedule it through the tracking link.
6. Lost, Delayed, or Damaged Packages
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If your package is delayed beyond the estimated timeline, please contact us.
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In case of lost or damaged shipments, notify us within 48 hours of delivery. We will coordinate with our courier partners to resolve the issue.
7. Returns & Exchanges
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Returns & exchanges are accepted within 7 days of delivery.
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A ₹100 handling fee applies per return/exchange.
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The item must be unused, in original condition, and with all tags attached.
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Please refer to our Returns & Exchanges Policy for details.
8. Payment Options
We support the following payment methods:
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Credit/Debit Cards
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Net Banking & UPI
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Wallets & Buy Now, Pay Later (BNPL)
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Cash on Delivery (COD) & Partial Payment
9. Order Modifications & Cancellations
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Changes or cancellations are possible before dispatch only.
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Once the shipping process has started, modifications or cancellations cannot be accommodated.
10. Customer Support
For assistance, email us at care@saku.co.in.