Refund policy

Return, Exchange, Refund & Cancellation Policy

This Policy applies to all purchases made through SAKU Retails Private Limited (“SAKU,” “we,” “us,” or “our”), whether online or at our retail stores. By shopping with us, you agree to abide by the terms outlined below.

1. RETURN POLICY

No Return or Exchange is applicable on Final Clearance Sale item (>=30% discount), under any circumstances,.

2. EXCHANGE POLICY

Items purchased during Sale or Offer periods are not eligible for exchange, unless damaged or defective.

3. CUSTOMER SUPPORT

For any questions or assistance, feel free to contact us:

Email: care@saku.co.in

Phone: +91 97119 03587
(Support available Monday to Friday, 10:00 a.m. – 5:00 p.m., excluding public holidays)

4. Legal Notes

Jurisdiction: All disputes are subject to the courts of Gurugram, Haryana, India

Governing Law: This policy is governed by the laws of India, including the Consumer Protection Act, 2019

Fraud Protection: SAKU reserves the right to reject claims in cases of fraud, repeated misuse, or policy abuse

Policy Updates: SAKU may update this policy from time to time. Please refer to the latest version published on our website