FAQ

• What is the story behind SAKU?
  SAKU was born out of a shared vision by Kusum Lata & Sandeep Sampla to create a fashion house that balances creativity and strategy. With Kusum’s lifelong passion for design and Sandeep’s strategic business expertise, SAKU represents a modern take on Indian fashion—exclusive, bold, and accessible.
•  Where is SAKU based?
  We are based in Gurugram, India, with physical stores and a growing online presence.
•  What exactly do you sell?
  We create modern Indian & Indo-Western designer clothing that blends bold aesthetics with contemporary comfort. From festive wear to versatile everyday outfits, each piece is crafted to make you stand out.
• What makes SAKU special compared to others?
  At SAKU, we combine luxury-quality fabrics, unique modern-Indian designs, and accessible pricing. Every collection is made in limited pieces, ensuring exclusivity and craftsmanship.
•  Are your products sustainable or ethically sourced?
  Yes. Our fabrics are sourced responsibly, and we work with skilled artisans & trusted partners to ensure fair practices across our supply chain.
•  Where are your products made?
  All our products are proudly designed and crafted in India, with attention to detail and finishing.
•  How do I choose the right size?
  We provide a detailed Size Guide on every product page. If you’re unsure, our team is happy to assist you on WhatsApp or email with personalized sizing advice.
• Are The Prices Displayed On The Website Inclusive Of Taxes?
  The prices displayed on the website are inclusive of TAXES
•  What Are The Modes Of Payment That You Accept?
  Mode of Payment shall entirely depend on your convenience. You can choose to
  pay online through credit cards, debit cards, internet banking. We take very strict measures to ensure a fair and secure online transaction. However, if a customer does not feel comfortable transacting online, he or she can choose to pay through cash on delivery.
•  Is There Any Minimum Value Of Order Required To Shop At https://saku.co.in/ ?
  Happy Shopping!!! There is no minimum order policy while shopping at SAKU
•  How Will I Know That My Order Has Been Confirmed?
  On prepaid orders, a notification will be sent to your email address along with the order reference number. For Cash on Delivery orders, the same will be confirmed through a phone call by our customer care executive after you have placed the order.
• Do I Get A Bill For My Shopping? 
  Yes, you will be provided with a bill when your order is delivered to your address.
• What Are The Shipping Charges?
  Simply enjoy your shopping experience on our website without worrying for Shipping Charges, Its absolutely free on orders above Rs 1499. You only pay for what you have bought. No Hidden charges!!
• How Will I Be Informed About Order Details, Tracking Status, Estimated Delivery Time And Payment Information?
  When your order is received, we will send you an e-mail confirming your order.
  Then, when your order is shipped, we will send you a shipment confirmation with the following information:
• Items purchased
• Payment information
• Tracking number
• Estimated delivery time*

·       *Since we deliver the products through various courier partners, estimated delivery time may vary depending on their delivery schedule.

• How Do You Ship Your Orders?
  We ship orders through a number of courier partners according to delivery location.
• How Can I Track My Order?
  You can track all packages sent through our registered courier partners. Your shipping confirmation e-mail will include your "Tracking Number/ AWB No." and a link to the company tracking site to track your consignment.
• What If I Am Not Available At Home, When The Product Is Delivered?
  Please make sure someone is available at the shipping address or you have authorized someone to receive the product by tendering the exact amount on your behalf.
• How Long Will It Take For The Product To Reach Me?
  The estimated time of delivery within India is generally 5-7 business days, time may vary according to your delivery location.

·       Please note that if your location is not served by our regular courier partners, then we will be dispatching your order through Value Payable Post (VPP) or Speed Post. In such cases, delivery duration may vary from 7-12 days. We would highly appreciate your cooperation in such cases.

• Do You Ship Internationally?
  No, As of now, we are shipping only within INDIA
• Can I Get A Refund If I Return A Product After Purchase?
• Refunds are provided only as store credits, not as bank or UPI transfers.
• Store credits will be issued within 7-10working days after product inspection and case approval. 
• How To Get In Touch With Our Customer Support Team ?
  Please feel free to call us at +91 9211220661 or write us at care@saku.co.in Our support team is available Mon–Fri, 10 AM to 5 PM IST.